For example, we may want to know how long the average user spends on our site or which pages or features get the most attention. We also use this information to verify that visitors meet the criteria required to process their requests and for reporting activity in connection with the Program. American gets this information by using technologies, including cookies, web beacons, and mobile device geolocation to provide and improve the Program and advertising, including across browsers and devices (also known as cross-device linking). When you use the Program, we may receive technical information such as your browser type, the type of operating system you use, your geolocation, the name of your internet service provider, mobile advertising identifiers, and pages visited on our site. Your information may be combined with information we may already have about you.Īny of the information that we collect through your AAdvantage® account, including your name and email, can only be updated through your AAdvantage® account settings, and not directly via the Program.Īutomatically collected information (including cookies and geolocation) We also use this information to measure how effectively we address your concerns.Īny other information that you choose to provide to us or that is required to facilitate your transactions and awards. When you send us an email or online customer service request, we will retain the content of the message, your email address or any contact information you provide, and our response in order to handle any follow-up questions you may have. Information provided via survey, focus group or other marketing research efforts Technical information such as your browser type, IP address, type of operating system you use, your geolocation, the name of your internet service provider, mobile advertising identifiers, and pages visited on our site Information related to your transactions with Participating Merchants using the credit card number(s) you provided The personal information we collect about you through these various sources may include, but is not limited to:Ĭredit card number(s), which will be used by the applicable payment network However, your choice to not provide information may impact your use of certain features or services of the Program. If the information is to be collected directly from you, you may in some cases have the option to decline providing that information. Other third-party sources, such as Participating Merchants. Payment card networks and/or issuing banks for one or more of your payment cards, subject to you granting consent for any applicable payment card to be linked to the Program Your transactions with American, including through your AAdvantage® account You, when you voluntarily provide us with information For example, we collect personal information about you from: We collect and maintain personal information about you from many sources to understand and meet your needs, manage the Program, and for other purposes disclosed to you. Information we collect and how we collect it In the event of a conflict or inconsistency between this Privacy Policy and the American Airlines Privacy Policy, this Privacy Policy shall control with regard to the Program.
For more information about how American collects, uses, shares and protects information in connection with other products and services offered by American (including without limitation, the AAdvantage® program or bookings and travel on American Airlines), please see the American Airlines Privacy Policy. This Privacy Policy applies solely to the SimplyMiles Program. This Privacy Policy applies regardless of the type of device or other means you use to access the Program.Īmerican reserves the right to change this Privacy Policy at any time by posting the updated Privacy Policy here along with the date on which the Privacy Policy was changed. (“we,” “us,” “our,” “American”) collects, uses, shares, and protects information in connection with the SimplyMiles Program and the services, systems, websites and apps used to provide the SimplyMiles Program (collectively, the “Program”), including without limitation, our use of the personal information you provide to us and the collection and processing of personal information by us or our service providers in connection with the transactions you enter into with merchants that offer mileage and travel awards under the SimplyMiles Program (“Participating Merchants”). This Privacy Policy explains how American Airlines, Inc.
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